Our Legal Notice can be found here.

 

Life Financial Services is committed to protecting your privacy and security. We only process your data if it is fair and lawful to do so.

 

What information do we collect about you?

We collect information about you when you register with us or request services online. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website information is collected using cookies

 

How we use the information about you?

The information we collect from you is so that we can provide you with information about our range of services now and in the future as well as information on the products, quotes or information you have requested. We do not and will not supply your personal information to any other organisation or person outside of our group of companies unless you have expressly authorised us to do so. Life Financial Services is registered under the Data Protection Act, number ZA152607

Life Financial Services and Chancellors are group companies and as such the information which one of our group company collects from you may be passed to other group companies in order for those companies to carry out any of the services referred to above.

 

Access to your information and correction or erasure

You have a right to access the information that we hold about you. If you would like a copy of some or all of your personal information then please write to Data Protection Officer, Life Financial Services, One Station Square, Bracknell, RG12 1QB or email directors@lifefinancialservices.co.uk

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

 

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to complete statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

What we use cookies for:

  • Account – We use these cookies to remember your settings and preferences. For example we may use these cookies to remember your Wish list properties
  • Security – We use these cookies for enhancing security to our website and to your data. For example we create session data to ensure that a session is enabled & encrypted
  • Advertising – We use these cookies for delivering advertisements. For example we can use this information to make advertisements more meaningful to the user, and to track efficiency of our advertising campaigns, both on our services and on other websites or mobile apps
  • Performance – We use these cookies to collect information on how you use our site & our services to help us improve them. For example we would use this information to determine if you visited specific pages
  • Analytics – We use these cookies to improve our site features. For example we use this information to enhance very popular pages on our website to improve user experience

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Please find our company Cookie Policy at the following link: https://www.chancellors.co.uk/cookie-policy

In addition to cookies, we also use software in order to better understand our users’ needs and to optimise this service and experience. This technology service helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. It uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymised form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). It stores this information in a pseudonymised user profile. This software nor we will ever use this information to identify individual users or to match it with further data on an individual user.

You can opt-out to the creation of a user profile, and the storing of data about your usage of our site and use of tracking cookies on other websites by following this opt-out link.

In addition to the profiling set out above, we use various software systems which assist us when communicating with you. This software will assist specifically with, but is not limited to, the sending, delivery and viewing of communication passing between you and us, as part of our business relationship with you. These software systems help us to better understand our users experience and enables us to build and maintain our service with the user.

 

Other websites

Our website contains links to other websites. This privacy notice only applies to this website, so when you link to other websites you should read their own privacy notices

 

Changes to our policy

We keep our privacy notice under regular review and we will place any updates on this web page. This privacy notice was last updated on 8th February 2018

 

How to contact us

Please contact us if you have any questions about our privacy notice or information we hold about you:

by email – directors@lifefinancialservices.co.uk

or write to us at: Data Protection Officer, Life Financial Services, One Station Square, Bracknell, RG12 1QB

 

Our Policies and other helpful documents: